Shareable diagnostics
Shareable diagnostics is a distinct part of understanding Support. First identify the network, account and action involved, then compare what the wallet displays with what you actually intend to do. Familiarity with a workflow is not a reason to skip verification for transfers, contract calls or approvals.
Use a repeatable review sequence for shareable diagnostics: network and address first, then asset or contract, then request details, value and fees, and finally the on-chain result after submission. Cancel requests with unclear fields, unfamiliar contracts, unexpectedly broad allowances or pressure to act quickly.
Seed phrases and private keys are account-control secrets and should never be sent through web forms, chats, email or remote-support sessions. For important actions, keep a public address or transaction hash and verify the on-chain result with a block explorer. Stop when interface data conflicts with chain data.
Practical checks
- Confirm the active network and account for shareable diagnostics
- Verify the destination, contract or requested action
- Never share a seed phrase, private key or verification code
- Use a transaction hash to verify the result on-chain
What never to share
What never to share is a distinct part of understanding Support. First identify the network, account and action involved, then compare what the wallet displays with what you actually intend to do. Familiarity with a workflow is not a reason to skip verification for transfers, contract calls or approvals.
Use a repeatable review sequence for what never to share: network and address first, then asset or contract, then request details, value and fees, and finally the on-chain result after submission. Cancel requests with unclear fields, unfamiliar contracts, unexpectedly broad allowances or pressure to act quickly.
For important actions, keep a public address or transaction hash and verify the on-chain result with a block explorer. Stop when interface data conflicts with chain data. Similar address formats do not make networks interoperable. Before transferring, re-check the network, amount, gas and destination.
Practical checks
- Confirm the active network and account for what never to share
- Verify the destination, contract or requested action
- Never share a seed phrase, private key or verification code
- Use a transaction hash to verify the result on-chain
Transaction troubleshooting
Transaction troubleshooting is a distinct part of understanding Support. First identify the network, account and action involved, then compare what the wallet displays with what you actually intend to do. Familiarity with a workflow is not a reason to skip verification for transfers, contract calls or approvals.
Use a repeatable review sequence for transaction troubleshooting: network and address first, then asset or contract, then request details, value and fees, and finally the on-chain result after submission. Cancel requests with unclear fields, unfamiliar contracts, unexpectedly broad allowances or pressure to act quickly.
Similar address formats do not make networks interoperable. Before transferring, re-check the network, amount, gas and destination. After connecting to a DApp, inspect every signature, transaction and token approval independently; disconnecting does not necessarily revoke an on-chain allowance.
Practical checks
- Confirm the active network and account for transaction troubleshooting
- Verify the destination, contract or requested action
- Never share a seed phrase, private key or verification code
- Use a transaction hash to verify the result on-chain
DApp troubleshooting
DApp troubleshooting is a distinct part of understanding Support. First identify the network, account and action involved, then compare what the wallet displays with what you actually intend to do. Familiarity with a workflow is not a reason to skip verification for transfers, contract calls or approvals.
Use a repeatable review sequence for dapp troubleshooting: network and address first, then asset or contract, then request details, value and fees, and finally the on-chain result after submission. Cancel requests with unclear fields, unfamiliar contracts, unexpectedly broad allowances or pressure to act quickly.
After connecting to a DApp, inspect every signature, transaction and token approval independently; disconnecting does not necessarily revoke an on-chain allowance. Security is a continuing routine: offline backups, trusted devices, fewer unnecessary approvals, caution on public networks and skepticism toward unexpected requests.
Practical checks
- Confirm the active network and account for dapp troubleshooting
- Verify the destination, contract or requested action
- Never share a seed phrase, private key or verification code
- Use a transaction hash to verify the result on-chain